All About Animals
Terms and Conditions
Booking
Dates will be held for up to 48 hours without the completion of a booking form. If a booking form has not been completed within the specified 48 hours the date may be taken by another client.
Venue
All of our shows have to be carried out indoors or, if nowhere else is available, inside a marquee or gazebo as long as there is a roof and sides. This does depend on the time of year and weather permitting. Please let us know at the time of booking. It is imperative that car parking is available for us either on site or in close proximity (within 50 feet). If parking is not available, we may not be able to carry out your booking. If there are parking restrictions at the venue, a voucher must be provided by the client. Please note that the client is responsible for paying for parking meters if needed. In some cases for Central London, meters may only allow parking for two hours. Therefore, only a one hour show may be possible unless alternative parking arrangements are made. In all cases, we aim to arrive in the area of a venue around half an hour beforehand to allow for any traffic problems. We regret that if parking is not secured for us, we cannot guarantee completion of a booking. If this situation arises and a show cannot go ahead the client would still be liable for the full cost of the booking.
Ages and Numbers
Please note that all participating children must be over the age of 1 year old. For the Mini me party package there must be no more than 20 participating children.
Payment
ALL payments must be made on the day of the booking. All private bookings (including fetes) must be paid for in cash. We regret that we are unable to accept cheques from private individuals. For educational establishments, payment can be made by cheque. Official groups such as Nurseries, Playgroups etc. and corporate events may also pay by cheque. An invoice will be presented on the day or sent in advance if requested. We do not ask for a deposit.
Cancellations
Cancellation by a client within two weeks of the booking will incur a 100% charge unless there are extenuating circumstances making the event impossible to carry out.
Your statutory rights are not affected.
